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CopeNYP Employee Urgent Counseling Program

Weill Cornell Medicine’s Department of Psychiatry has launched an urgent counseling service that provides faculty and staff across NYP, Weill Cornell, and Columbia Vagelos College of Physicias and Surgeons quick and free access to confidential and supportive virtual counseling.   Staffed by trained mental health care professionals from WCM’s Department of Psychiatry, participants will receive emotional support and practical strategies to enhance coping that will be flexibly adapted to meet individuals’ needs and concerns.  

How does it work?

You can have a virtual visit with a counselor immediately during our on-call hours through NYP’s OnDemand portal using service key: CopeNYP. (Directions for using this are below).

If you prefer not to use the portal and would like to shedule a session with a counselor, you can also contact us at 646-962-2710 or by email at empcounselinghelp@med.cornell.edu. Our phone and email are staffed by scheduling coordinators during regular business hours. We are staffed by WCM clinicians.  If you are concerned about speaking with a therapist who you know, please email or call CopeNYP administration at the number/email above and we can accommodate you.

During a session, you can expect a trained mental health clinician to provide compassionate support aimed at alleviating distress and identifying effective coping skills to help you manage current stressors.

Download the NYP OnDemand App from the App Store or the Google Play store OR start a visit from your computer by going to https://nypondemandvisits.orgPlease be sure to select the tile called Service Key from the main page of the app or website.  First time users of OnDemand will have to do an initial registration.

Find out more about NYP OnDemand

NYP OnDemand Caller Guide

On Call Hours:

9am - 7pm Monday through Friday
12pm - 6pm Saturday and Sunday

*CopeNYP OnDemand services will be closed 7/3 and 7/4

There is no charge for these encounters.
You can expect to receive from one to four sessions, depending upon need.

If you are in urgent need of assistance during our off hours please call 911 or go to your nearest emergency room.

Who is eligible?

All employees and trainees of Weill Cornell Medicine, NewYork-Presbyterian, and Columbia Vagelos College of Physicians and Surgeons including faculty, staff, housestaff, trainees-- everyone.

What can you expect from our program?

You can expect a trained mental health clinician from Weill Cornell Medicine’s Department of Psychiatry to work with you in confidence to provide compassionate support aimed at alleviating distress and identifying effective coping skills to manage current stressors.  The goal is to mitigate acute distress and to foster adaptive coping.   At the conclusion of the initial virtual visit your clinician will work with you to develop a follow-up plan that may include additional follow-up sessions and link you to additional mental health resources if needed. 


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